CL x Subaru


Integrated Electric Vehicle Quiz

UX/UI Design and Research
Content Design

EXPERIENCE OVERVIEW

With electric vehicles becoming the new norm, we aim to reinterpret Subaru messaging by looking through the lens of the mid-funnel shopping process and demand generation to optimize the vehicle selling page and website shopping experience.

Project Goals

Explore consumer expectations for an electric vehicle online shopping experience through user research in three markets

Understand motivations and contributing factors surrounding the purchase of an electric vehicle

Aid consumers in finding the right Subaru vehicle while also providing education on electric vehicle options with a quiz entitled “Help me find the right Subaru.”








COMPETITIVE ANALYSIS

A competitive analysis was conducted measuring competitor’s tools such as quizzes and other interactive features for electric vehicles.

This led us to implement similar stylistic elements along with a 3-5 question format. We discovered that a simple multiple choice style questioning created ease of use, general familiarity across brands and would allow for greater user retention.




USER RESEARCH METHODOLOGIES

Format of individual prototype usability test sessions conducted in person. Methods involved multiple rounds of feedback across multiple markets.

Round 1 (Denver) Exploring initial themes of understanding then develop recommendations for next prototype and study iterations for validation
Round 2 (Seattle & NYC suburbs) Validating initial findings against an iterated prototype and study in two different markets


Markets
Age 30-65 years
Income $50,000+
In the market for a new car or have purchased in last 12 months
Non rejecters of Subaru


QUIZ QUESTION MAPPING

The final quiz was comprise of four question on vehicle type, useage, features and average mileage. Completion of the quiz resulted in recommended vehicles leading to build and price page.







FINAL PROTOTYPE

Our Final protoype consisted of updates to Subaru’s main navigation, a quiz hompage, quiz question and a results page that would lead users to Subaru’s build and price page.




OLD NAVIGATION


UPDTAED NAVIGATION




Quiz Homepage


Q1: Style of Vehicle


Q2:Important Features


Q3:Average Mileage


Quiz Results & Build













THIS PROJECT IS ONGOING.

CONTACT FOR FULL CASE STUDY